fixing SEO mess created by Zendesk subdomain
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March 24, 2023 at 10:35 am #4676
Cheryl
GuestI have a client who foolishly put all their support articles on Zendesk, and its now stealing half their organic traffic,
the site is using Cloudflare but we can’t redirect the subdomain to root domain seems Zendesk doesn’t support any customization at all.
March 24, 2023 at 10:37 am #4677Judith
Guestthe mistaken was using Zendesk to begin with, why does anyone use them? so many better options for support these days
March 24, 2023 at 10:38 am #4678Donna
Guestmostly big companies use Zendesk for some API integration or some weird corporate reason they are catering to corps a lot
at least in USA they are catering to corp clients
March 24, 2023 at 10:40 am #4679Ryan
GuestZendesk doesn’t support any customization
Of course they don’t. Like so many American companies, their goal is monopolization and locking you into their system. They want to steal your organic traffic, they also are a Cloudflare enterprise partner so any Cloudflare features will be disabled on your Zendesk pages, same as Shopify.
Zendesk tells you to import all your blog articles and support FAQ and then screws you afterwards because you can’t do any 301 redirects or anything and lose control of your content.
Then you get tons of 404 errors and robots.txt crawling errors in your Google GSC. Fun stuff!!
March 24, 2023 at 10:44 am #4680Hannah
GuestZendesk are assholes, remember when they threatened to sue Zen Cache, a free WordPress plugin, for using the ancient “Zen” word in their name?
Stop supporting these corrupt assholes
https://www.eff.org/deeplinks/2016/05/zendesk-and-art-trademark-trolling
March 24, 2023 at 10:48 am #4681Sophia
Guestthey are catering to corps a lot
Kinda but not exactly. More like the same investors are behind company A and also company B, so during board meetings they steer contracts toward their other investments, often without the knowledge of others.
It’s just American style capitalism, freeeeeeedom
March 24, 2023 at 10:53 am #4682Grace
Guestso how do I fix this lol
March 24, 2023 at 10:56 am #4683Patricia
GuestIn order to fix the Zendesk subdomain nightmare you have to delete the CNAME record in your Cloudflare, change to be “A” record and point IP address to your SlickStack server or dummy IP address like 1.2.3.4 and then use Page Rules in Cloudflare to setup wildcard redirect rule to wherever your support content is located now.
March 24, 2023 at 11:00 am #4684Robert
GuestCNAME has limits anyways.
https://serverfault.com/questions/893711/cloudflare-redirects-and-cname
https://community.cloudflare.com/t/does-cloudflare-support-cname-redirect/59370
Zendesk just makes it even worse
March 24, 2023 at 11:02 pm #4702Ruth
Guesthttps://asadzulfahri.com/blog/4-reasons-why-zendesk-help-center-is-bad-for-seo/
Let’s discuss the reasons why your company should avoid using Zendesk if you’re serious about long-term SEO strategy. And before I begin, FYI, yes I have read https://support.zendesk.com/hc/en-us/articles/206401358-About-search-engine-optimization-SEO-in-Help-Center and it does not address any of the issues that we’re about to dive in.
TLDR; Zendesk is missing crucial feature sets that will negatively impact SEO performance and efforts:
March 27, 2023 at 9:59 pm #4740Jennifer
Guestinsane
March 27, 2023 at 10:00 pm #4741Carl
GuestIt’s actually even worse. Because if you delete or move your Zendesk subdomain and try to redirect it somewhere to fix your SEO, Zendesk has admin control over the DNS zone because of their partnership with Cloudflare. And of course they don’t tell you about this, you’ll just have hundreds of URLs suddenly redirect to:
March 27, 2023 at 10:01 pm #4742Madison
Guestin other words they try to f**k over your SEO even more for having dared to stop using their Support system.
April 20, 2023 at 1:35 pm #5066Emily
GuestNever used Zendesk, problem solved 👍🏻
February 15, 2024 at 11:08 am #12192Doris
GuestZendesk is for big corporations, no reason for small teams to use that….
June 18, 2024 at 1:05 pm #25322Jean
GuestZendesk are f*****g scammers, avoid!!!!!
June 18, 2024 at 8:32 pm #25327Lauren
GuestI switched to Zoho…they are much better than Zendesk, my clients are also happy with Zoho. Support and start up friendly pricing are cherry on the cake.
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