[Laura]

I had a client I moved their main site to WordPress and their Squarespace to subdomain for only a shop and SSL is taking hours to activate

SSL certificate status: Processing

can’t even load the shop, it says “Your connection is not private”

[Kayla]

did you ensure www prefix is turned off? this should be off for subdomain sites according to Squarespace docs

Use www prefix
Add “www” to the beginning of your domain

[Patrick]

Yep www is turned off

[Samuel]

https://support.squarespace.com/hc/en-us/articles/206542017-Connecting-a-third-party-subdomain-to-your-Squarespace-site

All settings are correct I think from this…

[Sara]

Square Space is horrible, their web designs absolutely suck and super clunky, I don’t know why you’d use them for a shop. Are they cheaper than Shopify?

[Janice]

I also see this in the settings:

Transfer your domain to Squarespace
– Free SSL certificate and WHOIS privacy
– Manage the website and domain in one place
– Keep your site live during the transfer process

START TRANSFER – LEARN MORE

Does this imply that SSL is not free if my client is using Godaddy for registrar?

[Bryan]

sounds like a problem for Squarespace Support to address.

[Author]

Posts