Not impressed with Dedipath first experience
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January 17, 2023 at 9:29 am #3768JeanGuest
spun up a server, never received the activation information so I figured since I was a new account they wanted to manually review my profile first.
all their emails were sitting in spam, because they don’t have any SPF/etc records setup and all their messages route via AWS SES
basic easy stuffJanuary 17, 2023 at 9:31 am #3769KathrynGuest
later I reached out to their support chat… very slow and unhelpful reply from a dude in India
reached out 2 more times the next day with zero response from them.. weirdJanuary 17, 2023 at 9:38 am #3770ScottGuest
basic SolusVM panel, shitty outsourced support, insecure email
seems their execs DGAFJanuary 17, 2023 at 9:41 am #3771KaylaGuest
v=spf1 include:_spf.google.com ~all
SPF for Google but their email routing is via SES? these guys either DGAF or don’t know much about websec.January 18, 2023 at 11:21 am #3785WalterGuest
idk what’s going on with DediPath but they posted Marketing Director jobs multiple times the past few years on Web Hosting Talk
maybe they gave up and decided some ads was enough?January 18, 2023 at 11:35 am #3786AmberGuest
and more for 2023 on LinkedInJanuary 19, 2023 at 2:53 pm #3823FrankGuest
idk they could be overwhelmed from the holiday sales right now… not an excuse for some things but it could explain it.
before they were known for pretty decent supportJanuary 19, 2023 at 3:17 pm #3824AmyGuest
Comments on this LEB post say the same things:
Terrible support with “robot” chat and overseas agents logging into their servers, also several issues with the ISO images and having to reinstall multiple times.
These comments were in 2022.
Maybe they are just growing too fast lately.
Here is from 2021 saying the support was great and my favorite part:
Recently, I received a false abuse report from someone claiming to be Hetzner. Firstly, it was forwarded to me, without my service being suspended or terminated. Secondly, after confirming that the report was not valid, I contacted support, and they confirmed this and removed the report from my account in under 2 hours. I really appreciate their response in this situation.January 20, 2023 at 7:18 am #3837RussellGuest
I will say that’s a pretty wonderful way for a host to respond to abuse complaints.. assume they are fake or spiteful before anything else.
💯January 25, 2023 at 1:01 pm #3882